At present, furniture stores have entered the off-season, and many furniture stores have advertised "low-priced big sale". At the same time, they promised "no reason to refund" to attract consumers' attention. However, the reporter found that the merchant's "no reason to refund" clause is not a lot of what consumers think is "no reason", consumers return the relevant freight, or even some products are not within the scope of return.
The reporter learned that in the Dashi Furniture City, many merchants have signed the "no reason to return" sign. When the reporter asked if he was dissatisfied with the return of the home, the merchant said that if the product was not delivered to the customer's home, the full refund can be made. However, if you open it and say that you don't want it, you have to bear certain shipping and packaging costs. When the reporter asked again, if it is the quality of the other party, how to deal with it. The merchant said that this depends on what issues, and a refund at the discretion.
Some consumers said that he had tried to receive the color of the leather sofa different from the one he ordered, and asked for a return. This is obviously a problem for the merchant, but the merchant still charges for various reasons. Consumers said that since the merchants have put forward the "unconditional return" commitment, in the process of implementation, the small amount of transportation costs should be borne by the merchant. If the amount is large, it is reasonable to ask the consumer to pay a certain freight rate, but the price must be fair. And if the consumer is required to pay the shipping cost, it must be in accordance with the market price and invoiced. When the consumer purchases, the merchant must declare in advance the return shipping fee, and the fee standard is clarified.
The reporter also found in the visit that the “no reason to refund†of the furniture store does not cover promotional items, specials or samples. The merchant said that the profit of the promotional product itself is very small, and it is too much trouble if it is returned or exchanged. In this regard, the reporter interviewed the lawyers of Huayu Law Firm, and the lawyer told reporters that consumers must remove the packaging after purchasing the furniture, so they can not be the reason for no return. If it is deliberately difficult for consumers not to return, then the merchant has Exaggerating the suspicion of propaganda. In addition, the promotion of goods "no refund or change" is an invalid clause, not protected by law, discounted goods can also be returned. If the quality of the product is flawed, the merchant should clearly state that the “limited return conditions†should be clearly stated, free of charge and not exempt. Therefore, when purchasing furniture, it is best to agree on the details, including the specific amount, when the consumer and the merchant reach the purchase intention. If the consumer returns because they don't like it, then it is the responsibility to pay for part of the packaging.
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