The low price of furniture makes people love the after-sales service

When the season is changed or the store is refurbished, there will be a batch of samples sold by major merchants. The price of the sample is generally about three or four percent of the original price. The price is relatively cheap, which makes many owners feel that it is affordable. However, in the case of amazement that the price diving is so serious, is the sample quality and after-sales service provided by the merchant the same as other regular-priced products? Whether the furniture samples are worth buying, follow the small series to understand the truth.

Event review: sample furniture after the sale of the problem, the merchant refused to handle

Ms. Wang bought a Federal Gordon sample wardrobe in Xiangjiang Building Materials Market and found that one side panel of the wardrobe was broken. After negotiating with the merchants, Ms. Wang came to the Qingshan Lake District Industry and Commerce Bureau to complain, and finally the merchant changed the wardrobe side panel for Ms. Wang.

Recently, Ms. Wang looked at a sample wardrobe of the brand in the Federal Gaodeng wardrobe of Xiangjiang Building Materials Market. After accepting some flaws such as scratches and fading, the final transaction with the merchant was 3800 yuan. And signed a purchase contract with the merchant, the contract marked the purchase of the sample, not refundable. After the merchant delivered the wardrobe to the door, Ms. Wang found that one side panel of the wardrobe was broken, so she found the merchant to request a replacement. However, the merchant said that the wardrobe is a customized product, there is no inventory, and when Ms. Wang signed the purchase contract with the merchant, she has already approved the “sample wardrobe is not refundable” clause on the contract, so she does not agree to the wardrobe change requirements. Therefore, Ms. Wang came to the Qingshan Lake District Industry and Commerce Bureau to complain.

After receiving the complaint, the industrial and commercial personnel learned about the situation. Industrial and commercial personnel believe that according to the provisions of the Consumer Protection Law, sample furniture, like the new furniture, belongs to the “Three Guarantees” commodities stipulated in the Consumer Protection Law. At the same time, the sample furniture is sold in the form of discounted price reduction, which is the price promotion means of the operator, not the real processing product. The reason for the price reduction has nothing to do with the quality and function of the product. Therefore, the operator cannot exempt the “three guarantees” obligation that should be borne, that is, the “three guarantees” responsibility of the discounted goods is the same as the normal price. Therefore, the additional conditions for the salesperson to not implement the "three guarantees" for the sample furniture are invalid. After many mediations, Ms. Wang and the merchant finally reached an agreement, and the merchant changed the side panel of the wardrobe for Ms. Wang.

market survey:

Recently, Xiao Bian visited a number of stores and found that there are not many brands selling sample furniture in the store. There are samples of various furniture items such as panel furniture, solid wood furniture, soft sofas, cabinets, etc. The room for consumers to choose is not counted. small.

Merchants usually use product upgrades, shop renovations, etc. as a reason for promotional samples. Sample discounts are generally between 50% and 6.5 fold. Compared with normal products, the discount is usually not less than 20%, which is really attractive to consumers.

Large difference in appearance

Xiao Bian saw in the interview that the appearance of the sample furniture is very different, and some seem to have little difference from the new one, while others have obvious defects and scars. However, the price of the merchant is not completely based on the price. Some brands have a good discount on the furniture samples, but they are more powerful than the brands. For the sample furniture, some merchants said that they can be repaired, but some merchants said that they could not be repaired. "We sold it like this, no longer have to deal with it. When we buy it, we can see if we can accept it."

Some samples are not guaranteed

The after-sales service of samples is also receiving attention. In the survey, Xiaobian asked a number of brand sales personnel who sold samples. Most of the salesmen said that the warranty terms and warranty period for selling samples are the same as the new ones. However, in the sample discount store of a brand in Shilihe, the salesperson clearly told the reporter that the samples sold at the store were not warranted. Moreover, the reporter learned that the sample floor sold by the store has only a small amount of inventory, the store is not responsible for installation, and some accessories such as skirting boards need to be purchased by the owner himself. In a store, a brand sofa sales staff also told reporters that the samples sold in the store are generally not able to return.