At the end of October, Ms. Miao Ms. Ms. Miao made custom-made wardrobes, shoe cabinets and other furniture in the Oufang home Jingdong shopping mall. However, when the other door was installed, it found that the size of the furniture was seriously different from the measured size, and there were problems such as broken plates and cracked glass. Ms. Miao called the seller, but the other party still did not reply how to deal with it after 10 days. The afternoon before yesterday, Ou Pai furniture staff said that due to negligence in work, she could not contact Ms. Miao in time, and she apologized for this and will resolve the matter as soon as possible.
The afternoon before yesterday, most of the European furniture in Ms. Miao’s home was still not installed. The wardrobe doors and laminates piled up on the ground, occupying a lot of space in the room. Between the two closet doors that have been installed in the master bedroom, there is a gap of about 3 cm, which allows the two fingers to extend in parallel. There was also a crack in the glass plate next to the closet door. Another layer that has been broken has been taken back by the European staff.
According to Ms. Miao, when the European staff came to the door for installation on November 16, they suddenly found that the custom cabinet door was seriously inconsistent with the actual size, so the installation was stopped. Ms. Miao called the seller and the other party indicated that the problem would be submitted to the after-sales department for processing. On November 19th, a staff member called Ms. Miao, but said that she was only a return visit after the sale, and did not know that there was a problem during the installation process. After understanding the situation, the staff said that it will be processed as soon as possible. Ms. Miao believes that Ou Pai Furniture is a well-known domestic enterprise and it is difficult to understand such mistakes.
As of the day before yesterday, Ou Pai Furniture has not given Ms. Miao any feedback. Ms. Miao said that since there are quality problems, Europa should communicate with consumers in a timely manner, and it should not be ignored by consumers for more than 10 days. "This attitude makes me feel that they are big shoppers." The afternoon before yesterday, Ms. Miao called the customer service phone number indicated on the contract signed by both parties, and the result was an empty number.
The staff of the European Home Furnishing Department said that due to the negligence of their work, they apologized for forgetting to inform Ms. Miao in time. The staff said that the European company has already re-ordered the door and side panels that have problems, and will be finished around December 3, and the installation will be completed as soon as possible.
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