Hot spots of complaints: Home products are not environmentally friendly, consumers complain more

With the growing size and output value of the home market , household consumption has become an important consumer area of ​​society. However, due to the characteristics of the “big market, small industry” in the home industry and the weak awareness of consumer rights protection, the issue of consumer safety has always plagued consumers.

Products are not environmentally friendly and become a hot spot for household consumption complaints

The theme of the 2012 China Consumers Association Annual Conference was “Consumer and Safety”. The reporter found through investigation that the vast majority of netizens who participated in the survey said that they had encountered problems related to safety, quality and service in the process of household consumption. Decoration construction has become the most worrying issue in the consumption process. Safety issues and after-sales service issues in the use of household products are also on the list.

Through the summary of the survey data, the reporter found that there are three main impacts on people's household consumption safety: home environmental pollution, false propaganda in the sales process, and after-sales service.

Sixty percent of consumers said that the problem of home environmental pollution is serious

According to survey data, one of the most common safety issues in the use of household products is a series of problems caused by unqualified raw materials. 60% of voters regard environmental indicators and raw materials as the top priority for home improvement.

Lv Xiaojing, a lawyer of the China Consumers Association, told reporters that the first complaint about household goods consumption is decoration pollution, then the quality of decoration, followed by furniture.

It can be seen that consumers are paying more and more attention to environmental protection issues. How to purchase environmentally friendly products and how to deal with formaldehyde has become a hot topic in the renovation of everyone.

30% of netizens have been stunned by the business during the purchase process.

In the process of purchasing home building materials, consumers also have different levels of concern. Counterfeit products, introductions by shoppers are not in line with the actual situation, there is a lot of moisture in price quality, design defects, etc. are on the list. In the final analysis, these concerns stem from the mistrust of the brand. Therefore, for enterprises, how to increase their own brand building and ensure the brand reputation, thus forming a good market reputation, has become one of the important factors in the choice of consumers.

According to the survey, 30% of netizens encounter the most troublesome thing in the process of household consumption is the inconsistency between product prices and business promotion. Pei Xiaolin, deputy director of the Complaints Department of the China Consumers Association, said that consumers should be assured that when buying furniture, the price is fundamental. "Clear price" makes the price more transparent, which is conducive to the healthy consumption and rational consumption of the home.

On the other hand, 33.8% of the respondents indicated that the unqualified product quality is also the most worrying issue in the home use process. Pei Xiaolin said that from the data of 2011, in terms of household complaints, there were 12,602 pieces of furniture, which was down from the same period of 2010, of which 56.6% were in terms of quality and safety. There is also a piece of decoration materials, the number of complaints is 14,210, a slight decrease from the same period of last year.

90% of consumers ignore the details and bury hidden dangers

According to the survey, after encountering household safety issues, 30.1% of consumers are willing to find a home store to solve, and 22.6% of them are looking for a product after-sales service department, followed by complaints, exposure, and rights protection.

During the decoration and construction process, almost 90% of consumers do not pay attention to whether the decoration construction personnel have the qualification certificate, the supervision unit is not supervised after the decoration, the safety agreement is not signed with the decoration company, and the decoration company has no qualification certificate. Small details are most easily overlooked by the owners, posing a security risk.

Lv Xiaojing said that consumer rights protection needs to pay attention to three aspects: the first is "good consumption", to be broadly contrasted, to see quality, to be good at consumption for consumers, and now the network is very developed, both to do price comparison, but also To make a quality comparison, it depends on whether there are complaints, comprehensive comparisons in various aspects, and then go to the regular manufacturers to buy, even if the price is expensive, it is acceptable.

Second, if there is a problem, "use the right to use", the time limit has not been exceeded, but the smell of furniture has been dissipated, or the scene is destroyed, how can consumers prove that the quality is problematic, so it is said to be good at using rights.

Third, we must be “good at distinguishing” which category of our own situation, and we should go to the relevant departments to complain as soon as possible, and we must retain evidence.

Our Camping Utensils line of camping knives, spatulas, titanium sporks, and utensils are lightweight, durable, and offer the perfect solution for cooking outdoors. Instead of tossing a disposable fork, spoon, and knife in your pack, here are the 18 best camping utensils and utensil multi-tools. 

Explore our new convenient Campfire range, for advanced cooking with your friends in the outdoors. Stoves, pots, knives, cutlery and more in a smart and minimalist Scandinavian design..

Beside aluminum alloy, we also provide Lightweight titanium pot for hiking that boils quickly and has a low fuel consumption.

Camping Utensils

Camping Utensils,Bbq Cookware Utensils,Folding Camping Pots,Hiking Cookware Set

Ningbo Pinyi Outdoor Technology Co.,Ltd. , https://www.nbcampingpro.com

Posted on