The warranty period and warranty range of the furniture often make consumers feel puzzled. Many furniture companies have made various restrictions on the promised furniture free warranty, making the furniture warranty a piece of paper. According to the investigation, there are many traps for furniture warranty, and the warranty conditions are harsh and become a stubborn disease in the furniture industry.
Standard deviation is difficult to identify
“The furniture logo is unclear and the product instruction manual is not provided, which may lead to improper operation of the consumer. However, the reasons for the quality of the product itself and the installation behavior are also difficult to define, which makes it difficult for consumers to realize the after-sales rights protection. The two sides often fall into each other’s push. The state, the dispute can not be resolved." Hefei City Consumers Association said.
The relevant person in charge of Hefei Hefei Furniture Association said that there is no uniform warranty for furniture and building materials products in the country, but consumers who purchase furniture locally can follow the “Responsibility for Quality Repair, Replacement and Return of Furniture Products in Hefei City, Xi'an (Trial) ), enjoy the "three guarantees" service of furniture. The "Regulations" point out that the product has serious quality problems within 90 days from the date of delivery, and consumers can choose to return, exchange or repair. When returning the goods, the goods should be refunded once at the original purchase price; within 180 days from the date of delivery, the product has serious quality problems and can be exchanged or repaired. No depreciation charge is required for the exchange of goods; repairs are required for free. The "Regulations" require that the furniture products implement the principle of who is responsible for the three guarantees. Therefore, Mr. Chen should seek the seller for settlement or repair.
More furniture warranty issues
Due to the lack of national standards and regulations, Hefei market supervision is not perfect. Not only the warranty content is limited, but also the identification of quality problems. After the furniture problems, the merchant sent people to check, the result is that the business has the final say. The cost of the quality inspection agency is not cheap. If the identification result is not a quality problem, the cost will be paid out by the consumer. If the money is not saved, the problem will not be solved.
At the same time, some furniture manufacturers are very strict with the warranty conditions. For example, scratches and smudges on furniture are not covered by the warranty; solid wood furniture has been deformed due to changes in water content and is not warranted. In addition, “man-made damage†is a non-warranty scope set by many furniture brands, but what is included in “man-made damageâ€, but no brand makes it clear.
Commitment needs to be constrained by contract
The person in charge of the Hefei Furniture Association said that another reason for the difficulty of defending rights is that many merchants promise that the full warranty is often verbal and not reflected in the contract.
In this regard, the author visited a number of furniture brands, when the author asked to add the full insurance rules to the contract, the sales staff told the author, the contract can only be signed in accordance with a unified style, plus the terms do not meet the requirements, the appraisal agency also Not necessarily recognized. However, the person in charge of the Hefei Consumers Association told the author: "This statement is a misleading consumer behavior of the business to avoid after-sales behavior. The sales contract can not only add clauses in the contract, but can even write another attachment. Legal benefits. Remind consumers that there should be sufficient self-protection awareness. When signing a contract, the manufacturer’s verbal commitment should be implemented in writing, and relevant evidence such as contracts, invoices, after-sales service receipts, and invoices should be kept. In the event of a dispute in the future, there is evidence to rely on. Consumers can negotiate with the merchant to resolve, and then seek help from the store, consumer associations, and finally seek resolution from the court."
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