Furniture consumption disputes occur repeatedly, furniture labels need to be carefully selected

For a long time, consumer disputes caused by the actual material and origin of furniture are inconsistent with the actual situation. The reporter visited and found that the current furniture labels on the market are varied, and there are discrepancies between the stores and the brands, and the labels are not clear. Consumers have limited knowledge of product materials, origins, etc., and do not know much about the relevant regulations, and also create conditions for some businesses to take advantage of the loopholes.

Furniture label is very messy

Recently, the reporter also visited a number of well-known brand furniture stores in Shenyang, as well as some building materials distribution centers, found that most of the furniture companies in the store label confusion, different content, no unified form.

In a well-known brand hypermarket, the reporter saw that most companies' labels met the specifications. For example, in the stores such as Red Star Macalline and Real Home, brands such as Top 100, Feimei, Europa, Faenza and others all clearly indicate the product name, origin, importing country, model/ Name, specification, grade, material, retail price and other information.

The reporter also found that although the label of the brand enterprise is relatively standardized, the types of information presented by the label are different in different stores. For example, some stores require a furniture unit on the label, some require a manufacturer's address, and some require a safety technical standard.

The labels of some small stores are more confusing. The reporter saw in a furniture building materials distribution market in Tiexi District, Shenyang City, the label reads the solid wood furniture of beech wood. After learning, it is found that it is solid wood veneer; the label indicates the first-class product, but it can not get the national inspection center, etc. The certification of the relevant institution; the label reads the country of origin of Italy, but refuses to produce the customs declaration or the relevant certificate of the country of origin. There are more vague statements about filling out the solid wood framework, and some companies even fill in the name of the agent at the manufacturer. Many of these labels are randomly filled out by the manufacturers. Some sales personnel told reporters that the labels are not clearly defined or regulated.

The way of labeling is open to question

In the interview, the reporter saw that most of the stores were able to mark the material and the origin label, but in the content filling, many places are worth discussing. For example, the “place of origin” is filled in only the name of the production plant, but not the place name of the place of production. Another example is that the material is marked as “solid wood”, which is a vague statement. In the national standard GB/T3324-2008 "General technical conditions for wood furniture", according to the "main materials of product composition", the wood furniture is divided into "solid wood furniture", "wooden panel furniture" and "comprehensive wood furniture." Among them, solid wood furniture is divided into three types: “all solid wood furniture”, “solid wood furniture” and “solid wood veneer furniture”. Among them, in addition to all solid wood furniture is required all parts (except mirror trays, beading) are made of solid wood sawn timber or solid wood panels, solid wood furniture and solid wood veneer furniture in addition to the substrate, the use may not be solid wood materials Ordinary consumers may not be aware of the differences.

In addition, the term "solid wood frame" is also vague. In the "General Technical Conditions for Wood Furniture", there is no "framework". Consumers may have an inconsistent understanding of the term "framework". Some consumers may understand that "solid wood frame" refers to the substrate of furniture. It is solid wood. The sales staff of Chennai Yiju told reporters that most of the furniture in the store is made of wood and wood. In fact, most of today's wood-panel furniture is used in the substrate, such as the surface of the table, drawers, side panels, etc., which is a "frame" in the eyes of many consumers.

Consumers: Most don't care about tag information

After interviewing a number of consumers, the reporter found that most consumers buy the furniture, the label is simply to look at the price indicated above, many consumers think that only the "price" on the label is useful information, and there is no Note that there are also materials on the label that are useful for shopping, such as materials and origin. Mr. Liang’s statement is very representative. He said, “When buying furniture, I basically didn’t look at the label. At most, I just looked at the price and never noticed other information on the label.” Ms. Ma said, “ Many times I don't look at the label. Sometimes the price doesn't look at it from the top. Just ask the salesperson directly, no need to look at the label."

One consumer realized the need to look at the label. Consumer Li said that he had purchased a leather sofa some time ago. The salesman did not say that the sofa was a half-skin sofa, and he felt that it was a full leather sofa. When he got home, he found that the sofa was not a whole skin. He felt that he was on the go. Later, he spent a lot of tongues to discuss the argument. "But when I went to the store to see it, I found that the label on the sofa clearly spelled the word 'semi-skin'. I felt particularly regretful at the time. If I look at the label, it will not be so much behind. problem."

Tip: It is necessary to view the save label

Judging from the reporter's label survey of the store, many labels on the store have relatively clear signs on the material and origin of the furniture, including some of the most prone to future disputes, such as whether the sofa is full or half leather. The furniture is all solid wood or wood combination, solid wood veneer, domestic or imported, and has a clear logo on the label. However, this information is not very detailed in other promotional materials of the merchants. There may be many misleading descriptions in the promotional materials. For example, many furniture promotes themselves as “European furniture” and “international furniture”, but the origin In fact, it is in China, and some furniture promotes itself as “European and American classical furniture”. The product looks like all solid wood, but it is actually a combination of wood and wood.

The reporter found that a lot of furniture materials, origin information, if the consumer does not ask the sales staff, the sales staff may not mention or use misleading language to explain. Although not all labels are now very comprehensive and accurate, for some regular brand stores, the credibility of the label is still relatively high, and can be used as an important reference information for consumers to purchase.

Sun Jinbao, a lawyer of Liaoning Jinzheng Law Firm, said that if there is no other oral or written agreement between the two parties that conflicts with the contents of the label, the contents of the label may be considered as part of the contract between the two parties. The label shall prevail in the event of a dispute. Mr. Sun reminded that if the furniture information indicated on the label is inconsistent with the salesperson's statement, according to the principle of “who reports, who will prove the evidence”, the consumer must be certified by the consumer to indicate that the two are inconsistent before they can win the lawsuit. “It’s a very troublesome thing to prove it, so it’s recommended that consumers check the label and save the relevant evidence when buying furniture.”

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